Frequently Asked Questions

The FAQs

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Still need help, please feel free to reach out to us.

Communication

If you have any questions, need assistance or have feedback regarding any of our products, please feel free to contact us by submitting the form below. 

Contact Us

The Creation Process

With the Poems for Paws® Online Designer Tool, you can easily create unique, personalized and sentimental pieces to honor your beloved pets.

Although the Poems for Paws® can be created on a smartphone, we do find the experience is more enjoyable on a device with a larger viewing screen.

To learn more about the process please visit – Our Process Page

Should you encounter any issues during the creation process please feel free to reach out to us for assistance – Contact Us

Giving as a Gift

A Poems for Paws® makes for a terrific gift. We find that pet owners love to post photos of their furry companions on social media pages. The Online Designer Tool allows you to upload images directly from Instagram.

Unable to locate a photo, give the next best thing, a Poems for Paws® Gift Card – Click Here to Purchase

Types of payment accepted

We accept most major credit cards.

The Guarantee

Poems for Paws® has worked tirelessly to provide a product and process that we are very proud of and our customers are proud to display. Our goal is to insure that each piece is free of errors and defects. If there is a defect in the workmanship or a personalization error made on the part of Poems for Paws®, your order will be promptly replaced at no additional charge. We cannot guarantee replacement, though, in the event that a personalization error is made in ordering on the customer’s behalf.

Unless otherwise specified, all poems are guaranteed to ship from Phoenix within three to five business days of your order submission. Please allow an additional three to four business days from your shipment date for the order to be delivered.

Poem and Design Info

Titus and I are constantly striving to improve our poem offerings. The breeds represented are the most asked for and most popular. Not seeing a poem for a particular breed, please email us and we will review – Poem Breed Request

The poem backgrounds were created with great thought and the designs are symbolic of healing, renewal, divinity, faith, love, guidance and more…

Interested in utilizing an image of your own? Custom backgrounds can be incorporated for an additional $15.00. To request a custom background, please Contact Us

About our Frames and Urns

FRAME DETAILSOur hand polished, acrylic glass block frame is designed to showcase your Poems for Paws® beautifully and ensure it’s protected and ready for display. The frame is extra thick (24mm), and provides a clean, timeless look that won’t shatter when tails wag wildly or ninja kitty goes off the rails. 

URN DETAILS – Our frame urn box comes in a beautiful sleek black. The inside compartments are fully finished and lined with a soft black felt. The removable back panel allows for the remains to be easily and securely placed. To view our urn in greater detail, please click HERE

*California 93120 Phase 2 / Compliant for formaldehyde / EPA TSCA Title VI Compliant

Why Poetry?

Since the dawn of time, poetry has been used as a form of expression. The practice of poetry has long been used as a method of therapy to assist in bereavement and aid in the grief process.

Poetry allows someone to celebrate the good things and process the bad. Grief experts believe poetry can help process thoughts and feelings and help deal with painful emotions.

It is our hope our Poems for Paws® can provide some comfort through your grieving process.

How We Ship

Poems for Paws® ships USPS Priority Mail as it provides an expedited, reliable, and improved tracking and day-specific delivery service. Our frames and urns ship for free. Yes, FREE!!

The caveat, we can not control Mother Nature. Inclement weather, Covid… can delay the delivery process.

Return Policy

As all Poems for Paws® require customization, we do not offer refunds. Instead, we will work with you to fix the issue.

Color Disclaimer

Poems for Paws® attempts to display product images as accurately as possible. However, due to lighting, screen variations, and the relative inconsistencies of various display monitors and devices, colors may vary.

Upload Image Requirements

We do not require a maximum resolution, however as a rule of thumb, the higher the resolution or file size, the better quality print produced. If the image looks fuzzy to you, more than likely it will print fuzzy. If you need further assistance, please do not hesitate to contact us.

Have Questions Regarding the Process

We have created a Step-by-Step video to assist with the Poems for Paws® Online Designer Tool. To view, please click HERE

In addition, each create page contains Step-by-Step Directions on the tool bar:

  1. Upload Pets Photo(s) and Type Pets Name
  2. Choose Poem, Background & Frame or Urn and Sentiment
  3. Preview Your Design
  4. Add to Cart
  5. Complete Purchase Process

Still have questions, please feel free to reach out to us.

 

Package Discounts / Image Subscriptions

If you are a veterinarian office, groomer, day care facility, pet sitter or pet boutique and have a need for ongoing images, Poems for Paws® has created a flexible subscription plan to fit various budgets and business needs.

To learn more please visit Pet Care Service Providers

Processing Time

We generally process orders within 3-5 business days.

Resetting Your Password & Troubleshooting

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Can’t access email: If you no longer have access to the email address associated with your Ancestry account, click the Contact Us link to the right of this article to give us a call.

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